Flood Cleaning, Decontamination & Sanitisation

We run a 24-hour emergency line for flood work, so you can call at any time of day or night. How quickly we can attend depends on where you are and what else is happening that day, so rather than promise a fixed response time we ask you to WhatsApp us photos or videos of the affected areas along with the property location. We can then assess the situation straight away and tell you honestly what we can do and when. Early action matters — the sooner cleaning and drying begin, the less secondary damage floodwater causes.

Yes — this is the situation we see most often with pubs. Breweries and drinks suppliers usually require the cellar to be cleaned and sanitised to a professional standard, with a written report, before their technician will attend to check beer lines, cellar cooling and dispense equipment. We clean and sanitise the building surfaces within the affected cellar and bar areas — floors, walls and accessible hard surfaces — removing sediment and contamination before washing and sanitising with appropriate professional products, then provide the report the brewery asks for. The equipment itself is inspected or treated by their specialist; we work around that and coordinate timings with them.

Yes, but it changes the process. Water from drains, toilets or foul sewers is classed as grey or black water — Category 2 or 3 — and has to be treated as contaminated, which means stricter contamination controls, suitable PPE, and removal of any materials that cannot be adequately cleaned and sanitised — commonly plasterboard, insulation and other porous materials. Physical contamination is removed first; disinfectant is never simply sprayed over a dirty surface. Once contaminated materials have been dealt with, the remaining surfaces are cleaned and sanitised before drying begins.

Yes. Where requested we provide a written completion report covering the areas treated, the works undertaken, the cleaning methodology, the sanitising products used with relevant Safety Data Sheet information, photographic evidence, and any recommendations for further remedial work. This is often needed before staff, other contractors or brewery personnel are permitted back into affected areas.

We regularly work on flood damage that is the subject of an insurance claim. We provide quotations, moisture records, photographs and reports for your own claim, and we are happy to discuss the scope of works directly with your loss adjuster on jobs we are quoting or carrying out. We never negotiate, chase or settle the claim itself — that stays between you and your insurer — and we are not tied to any single insurer. Whether the damage is covered is always your insurer’s decision.

It depends on the construction of the building, the materials affected and how long the water was standing, so we do not promise a fixed number of days. A property can look and feel dry while significant moisture remains inside floors and walls, which is why we assess moisture levels, install drying equipment where required and monitor the affected areas until the readings show the building is ready for reinstatement.

Yes — this is one of the main reasons our clients use us. As a building and maintenance contractor we can carry out most of the reinstatement work ourselves: plastering, joinery, skirting, flooring preparation, masonry and damp-related repairs, decorating and plumbing, with electrical works through appropriately qualified trades. One contractor takes the job from the initial clean-up through to handing the space back ready to use.

If it is safe to reach your consumer unit, turn the electricity off in the affected areas — if you are in any doubt, leave it to a competent person. Keep people out of contaminated water, especially where drains or sewage are involved. Don’t start pulling up floor coverings or throwing things away before photographing everything — those photographs matter for your insurance claim. Then WhatsApp us photos or videos of the damage with the property address and, if known, the cause of the flooding, and we will advise on the next steps.